A single pane of glass for long-term care operations, unifying systems without a rip-and-replace
The Challenge
A long-term care facility had strong internal best practices, but daily execution was slowed by a technology stack with limited interoperability. Staff frequently jumped between multiple vendor applications to complete routine tasks, and there was no single source of truth giving a complete view of a patient’s day of care.
The internal IT team had built integration bridges between systems, but they wanted to take the next step: a true single pane of glass that gave a consolidated, real-time view for clinical, support, and billing teams, without replacing their existing core systems.
The Solution
Naviquis helped design and implement a single pane of glass using a combination of technologies, centered on a real-time data hub and role-based worklists.
Real-time data hub
Naviquis evaluated the best integration approach for each system and built a centralized data hub for key data elements. These elements synchronize in real time from the facility’s existing core platforms, so all teams reference the same, current information.
Role-based daily worklists
Using a no-code and low-code platform, Naviquis built a unified interface that presents department-specific daily worklists, letting users complete tasks without switching between applications.
Automated operational workflows
The solution standardized and automated high-impact workflows, including:
- Patient onboarding: Onboarding packets are auto-generated and routed to onboarding staff for completion with the patient.
- Order processing: New orders are received electronically and trigger an automated workflow for review, acceptance, and prior authorization. Status and outcomes are pushed back into all core systems to stay synchronized.
- Prior authorization automation: Prior authorization updates are posted to multiple systems, order documentation is updated, and a provider packet is prepared and sent automatically.
Future phase enhancements
The architecture supports additional phases without disrupting current operations:
- Patient transport: Automatically update transport systems with pickup time and location details for patients who need transportation to the point of care.
- Patient tracking: Track a patient’s onsite location and make it visible within the single pane viewer to improve coordination and throughput.
With the data hub and unified viewer in place, systems stay synchronized and the interface reflects real-time updates across the patient journey.
The Impact
The single pane of glass turned fragmented workflows into a coordinated, real-time operational experience.
- Established a single source of truth across clinical, support, and billing teams
- Reduced time lost to system switching, improving staff efficiency and throughput
- Improved visibility and coordination across onboarding, orders, and authorizations
- Standardized execution of best practices across departments and shifts
- Created a scalable foundation for future automation phases like transport and onsite tracking
The bottom line: by unifying systems into one operational view, the facility improved daily execution, reduced friction for staff, and built a modern interoperability layer without forcing a rip-and-replace of their existing stack.
Ready to unify your systems into one operational view?
Connect with our team to discuss how Naviquis can build a single pane of glass across your existing core platforms.