Replacing hundreds of shared signature pads with a secure, bring-your-own-device workflow at the point of registration
The Challenge
A large health system in Canada needed to introduce electronic signatures at the point of registration. Their registration process spanned hundreds of decentralized locations, which made a traditional hardware deployment impractical:
- Outfitting each site would require 300 to 400 signature pads
- Devices would need regular updates, maintenance, and eventual replacement
- Shared hardware also posed infection control concerns, since signature pads and pens were passed between patients and staff
The health system wanted a more modern, flexible, and cost-effective approach, one that would let patients sign electronically on their own smartphones or tablets while supporting both English and French interfaces.
The Solution
Naviquis extended its electronic forms automation platform to support a Bring Your Own Device (BYOD) signature workflow.
Localized e-signature forms
Embedded e-forms and signature capture directly into the registration workflow. Interfaces were delivered in both English and French, ensuring accessibility and compliance with language requirements.
Smart device integration
Patients receive a secure link or QR code to open the consent or registration form on their own smartphone. Signature data is encrypted and transmitted back to the registration system automatically, with no shared hardware required.
Rapid prototype deployment
A proof-of-concept was completed quickly to show workflow feasibility. The system integrated smoothly with existing registration operations and is now under consideration for full rollout in the next fiscal year.
Impact and Results
Operational savings
- Eliminated purchase and maintenance costs tied to hundreds of signature devices
- Reduced IT support overhead for driver updates and hardware replacement cycles
Infection control and patient safety
- Removed the need to pass devices and pens between staff and patients, reducing health risks
- Fully paperless workflow improved hygiene and reduced waste
Scalability and accessibility
- Works across all registration locations with no special equipment required
- Supports bilingual English and French patient interactions, ensuring inclusivity and compliance with regional regulations
Strategic Outcome
The health system gained a flexible, future-ready model for electronic signatures that aligns with its digital goals and improves the patient registration experience, all without the burden of physical hardware.
Ready to eliminate hardware-dependent signature workflows?
Connect with our team to discuss how Naviquis can bring a secure, bilingual BYOD e-signature workflow to your registration process.